24/7 Field Service Engineer Hotline: +1-800-527-4789 UDI Look-up · GPO Contracts: Premier · Vizient · HealthTrust
Services & support

Pick the service plan that fits your facility.

Hospitals, ASCs, specialty clinics, and central sterile processing teams each get a different service profile from Karl Storz. The goal is practical uptime: clear escalation paths, trained users, available parts, and documentation that your biomed and supply chain teams can actually use.

For endoscopy and surgical instrumentation, support is not a generic maintenance subscription. It includes procedure-room setup review, reprocessing workflow checks, loaner planning, IFU updates, cybersecurity notes for connected tower components, and recall response based on UDI records.

Clinical engineer advising hospital facility manager

Hospital Service Plan

Multi-room OR coverage with 24/7 triage, on-site field service, procedure list review, cybersecurity packet support, and recall sweep coordination across the installed base.

Ambulatory Surgical Center Plan

Lean service scheduling, pre-shift preventive maintenance windows, tray turnover review, and practical loaner paths that fit a tightly booked procedural calendar.

Specialty Clinic Plan

ENT, urology, gynecology, and anesthesia teams receive simplified equipment checks, user refreshers, and product documentation for fast outpatient workflows.

Central Sterile Processing Plan

Reprocessing support covers leak testing, visual inspection, tray traceability, AAMI ST91 alignment, IFU refreshes, and event-based documentation for audits.

Biomedical Engineering Plan

CMMS-ready work order notes, spare parts planning, firmware documentation, maintenance intervals, and escalation contacts help internal teams own Tier 1 response.

Value Analysis Support

Procurement teams can request TCO assumptions, service tier comparisons, procedure volume fit, compatibility matrices, and GPO-oriented RFP response material.

Common questions from biomed and supply chain teams

Do you support our existing biomed team or replace them?

We augment the existing team. Your internal engineers can keep first-line checks, while Karl Storz specialists handle advanced tower diagnostics, camera system issues, loaner coordination, and specialty workflow questions.

How do you handle FDA recalls on our installed base?

Recall response starts with a UDI-driven device list and continues through affected room identification, communication templates, service appointment planning, correction or removal records, and confirmation notes for compliance files.

Will you work with our existing CMMS?

Yes. Service activity can be summarized for Nuvolo, Maximo, Connectiv, or internal CMMS workflows, including asset ID, device family, issue type, action taken, parts used, and next recommended maintenance date.

What's covered under HIPAA BAA when you remote into our equipment?

Remote support is scoped before connection. PHI is not requested, screen sharing is limited to equipment views when possible, access is time-bound, and customer policies determine whether a BAA or DPA is required.

Without a structured plan

  • 4-6h MTTR on escalated OR equipment issues
  • Lost revenue risk when an endoscopy room sits idle
  • Unclear recall ownership across facilities
  • Manual IFU tracking for sterile processing teams

With a Karl Storz plan

  • Targeted response tiers with parts pre-staging options
  • Loaner strategy for high-use towers and specialty scopes
  • UDI-based recall sweep within defined windows
  • Reprocessing documentation aligned to audit workflows

Tell us your facility type and procedure mix. We will send a tailored service plan.