24/7 Field Service Engineer Hotline: +1-800-527-4789 UDI Look-up · GPO Contracts: Premier · Vizient · HealthTrust
Contact Karl Storz

Reach the right clinical, service, or procurement team.

Send your facility type, procedure mix, and installed equipment notes. We will route the request to a surgical visualization specialist, field service engineer, or value analysis support contact.

HQ

Company Address

Clinical Support Center
2151 East Grand Avenue
El Segundo, CA 90245

OR

Working Hours

Clinical support: Mon-Fri 7:00-19:00 ET
FSE hotline: 24/7 for contracted facilities
Recall response: priority triage

Request planning support

Tell us what the room, tray, or service program needs to accomplish.

Useful details include case volume, specialty, current endoscopy tower configuration, sterile processing method, CMMS requirements, GPO pathway, and target timeline.

  • FDA 510(k), CE MDR, ISO 13485, and UDI documentation requests
  • Cybersecurity and SBOM packet routing for connected equipment
  • Service contract tier and loaner program discussion
  • Procedure-card and reprocessing workflow review